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Messaging and Collaboration – Systems Consultant L3

Hyderabad, India Technology Job ID R15592

Who We Are – MassMutual India

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

The Enterprise Application Support team is responsible for ensuring that a critical set of applications, used by the MassMutual Enterprise, are monitored and maintained for optimal performance. The Messaging and Collaboration Production team focuses on more than 15 essential Field and Home office collaboration and employee productivity technologies. Candidates will assist with design, deployment, support, projects delivery for O365 product suite, as well as Zoom, Slack, Google Suite, Proofpoint and 17a-4 technologies. Other tasks include benchmark testing, debugging, and documentation of the technology suite and it's eco-system. This Systems Consultant role must be skilled at working across IT Operations, development partners, business partners across the company. The Systems Consultant has sound technical ability that enables the fulfillment of common configuration maintenance tasks. The candidate must be self-sufficient and able to operate with minimal supervision and expected to work on own most of time. The Systems Consultant is responsible for performing Level 3 and Level 4 tasks related to operational initiatives/enhancements/projects for the email, collaboration, meetings, chat, archive and supervision areas. These activities include, but are not limited to Incident Management oversight, project delivery or transition, vendor operational oversight, environmental upgrade planning, collaboration with solutions engineers and architecture on the overall strategy and technology roadmap for the eco-system.

Why Join Us?

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India’s Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

Does this sound like a great fit? Apply today!


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