Out Systems Application Support

Who We Are – MassMutual India

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Provide support for OutSystems Platform and web applications developed on the platform
● Able to work for extended hours and on weekends as needed to handle high priority issues
● Ability to identify, troubleshoot, and recommend solutions for production incidents of moderate to high complexity
● Follow standard procedures, documentation, and notification to implement changes to restore service for production issues
● Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
● Provide prompt and accurate feedback to customers.
● Ensure proper recording and closure of all issues
● Document knowledge in the form of knowledge articles, technical notes, and/or training material to be used by other team members.
● Meet defined Service Level Agreements and Key Performance Indicators (defined as part of company’s goals setting process)
● Maintain phone, chat and email coverage during working hours
● Any other responsibilities and tasks given by the management, appropriate to the role.
● Participate in regularly scheduled technical or business focused meetings to ensure excellent cross-team communication

The Ideal Qualifications Technical Skills ● 1+ years of experience IT support on OutSystems or similar Low Code Application Platform ● 2+ years of IT support in web applications and APIs ● Experience using ServiceNow, JIRA and Confluence Soft Skills ● Self-managed and motivated individual with strong leadership skills. ● Excellent written, oral and presentation skills. ● Works with minimal oversight and proactively communicates status and risks to project leadership ● Demonstrated sharp, analytical, problem solving, and decision-making skills ● Ability to work well in a team environment ● Responsible for SLA compliance for response and resolution ● Ability to own and drive issues to resolution

Why Join Us?

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India’s Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

Does this sound like a great fit? Apply today!