Production Support Analyst

Who We Are – MassMutual India

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

In this role you will help troubleshoot issues in our clients’ production systems and come up with
solutions, as well as identifying code issues that need to be addressed longer term. You’ll work on a
small team dedicated to the smooth operation of our platform and help coordinate all relevant technical
and business parties. Once you are comfortable with our environments, you will assist with production
deployments for our clients and be available to navigate high level issues. The ideal candidate has a
strong technical foundation and a comfortability digging into the codebase, along with a strong
communication background and the ability to multitask on many concurrent issues at the same time.
WHAT YOU’LL DO:
● Help resolve urgent issues in production systems by determining root causes and identifying
required solutions
● Reproduce issues in our local code environment and determine permanent solutions
● Ensure correctness of production database information as well as patching necessary data
● Be available for ad hoc support outside of regular hours on a limited basis
● Collaborate with clients, software developers, actuaries and other business product owners to
solve real time problems in our client’s systems
● Create and maintain documentation to improve support responses
● Develop a strong understanding of the life insurance business to assist client issues
REQUIREMENTS:
● 2+ years (non-internship) years of experience as a production support engineer or related
software engineering role
● Bachelor's Degree in Computer Science or a related field
● Production/L2 support experience preferred
● Familiarity with javascript backend stack (Typescript, GraphQL)
● Solid understanding of database principles and SQL
● Ability to work on multiple concurrent issues simultaneously
● Ability to effectively articulate technical challenges and solutions
● Excellent communication, collaboration, reporting, analytical and problem solving skills
● Authorized to work in the US with or without sponsorship
PREFERRED:
● Experience working in large scale SaaS production environments
● Familiarity with javascript front end development (HTML/CSS, Angular)
● L2 support experience working as a technical contact with in-depth knowledge of our products
and services
● Strong object-oriented design and coding skills
● Strong opinions on techniques that maintain and improve team productivity, code quality, and
developer culture but also interested in open and respectful discussions to come up with the
best solution

Why Join Us?

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India’s Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

Does this sound like a great fit? Apply today!