Data Operations Associate /Sr Associate

Who We Are – MassMutual India

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Primary Responsibilities

• Client Service: Provide high-quality service to both external and internal clients by addressing inquiries, performing controls, data modeling, resolving problems, and mitigating risks.
• Data Verification: Perform daily verification checks to ensure data accuracy and availability within Service Level Agreements (SLAs).
• Issue Resolution: Investigate and troubleshoot data pipeline issues and feed processing exceptions, coordinating with Data Engineering Support, as necessary.
• Operational Efficiency: Maintain and optimize operational workflows, identifying and implementing opportunities for process improvements.
• Complex Issue Handling: Investigate and resolve complex data issues, performing ad-hoc analysis on large datasets under tight deadlines.
• Collaboration: Work closely with data engineers to enhance application logic and functionality in Azure Gen2 Data Lake, Data Factory, Data Bricks, and SQL Database environments.
• Data Knowledge: Maintain an understanding of the firm’s operational data hubs and warehouse schemas.
• Project Participation: Represent the Data Team on cross-functional projects, ensuring data requirements and considerations are addressed.
• Communication: Utilize strong communication and problem-solving skills to resolve support issues promptly.
• On-call Responsibilities: Handle on-call duties as required to support data operations.
• Batch Processing: Monitor batch processes, manage alerts, and resolve abend issues efficiently.

Why Join Us?

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India’s Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

Does this sound like a great fit? Apply today!