PKI Support Engineer

Job Description

POSITION SUMMARY

The Enterprise Technology Experience organization is seeking a Level 2 PKI Operator within the Identity and Access Management (IAM) team. This role is focused on the day-to-day operation, support, and maintenance of Public Key Infrastructure (PKI) services, ensuring certificate-based security services remain reliable, compliant, and available.

The PKI Operator will work in a fast-paced, collaborative environment, supporting existing PKI platforms, handling certificate lifecycle activities, responding to incidents, and executing defined operational procedures under established standards and engineering guidance.

BASIC QUALIFICATIONS

• Perform certificate lifecycle operations, including issuance, renewal, revocation, and expiration monitoring
• Support and operate enterprise PKI platforms following documented procedures and runbooks
• Working knowledge of PKI concepts, including certificates, keys, trust chains, and encryption
• Experience supporting Certificate Authorities (CAs) and certificate-based authentication systems
• Exposure to Hardware Security Modules (HSMs) and key management activities under guidance
• Familiarity with Windows and Linux operating systems, including basic system administration tasks
• Experience supporting Active Directory and directory services in relation to certificate services
• Assist with IAM services and their integration with PKI (authentication, federation, and access controls)
• Support certificate-based solutions for web infrastructure and applications
• Experience supporting federation and certificate usage with technologies such as SAML and OIDC
• Execute documented operational handoffs and support procedures
• Participate in incident response, troubleshooting, and escalation for PKI-related issues
• Assist with audit support, evidence collection, and remediation tracking
• Ability to follow security policies, cryptographic standards, and compliance requirements
• Create and maintain operational documentation and knowledge base articles
• Use ticketing and collaboration tools such as JIRA, Confluence, and other Atlassian tools
• Strong organizational skills with the ability to manage multiple tasks
• Clear written and verbal communication skills, including communication with non-technical stakeholders
• Authorized to work in the United States without sponsorship now or in the future

PREFERRED QUALIFICATIONS

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field
• Hands-on experience supporting Active Directory Certificate Services (ADCS)
• Experience with certificate lifecycle management platforms (e.g., Venafi, CyberArk, or equivalents)
• Basic scripting or automation exposure using PowerShell or Python
• Foundational understanding of TLS, encryption, cipher suites, and certificate usage
• Awareness of NIST, FIPS, and internal security standards
• Familiarity with CA/B Forum principles and certificate compliance requirements
• Experience supporting or operating key management systems under established processes
• Exposure to cloud or third-party platforms such as Amazon, Okta, or CyberArk
• Understanding of ACME protocol operations for automated certificate management
• Experience working in enterprise environments with defined change, incident, and problem management

CORE RESPONSIBILITIES

• Operate and support PKI services to meet availability, security, and compliance requirements
• Follow documented procedures and escalate issues appropriately
• Monitor certificate health, expirations, and service performance
• Support operational changes approved by engineering and architecture teams
• Collaborate with IAM engineers, security teams, and application owners
• Maintain accurate records and documentation for audits and operational continuity

CORE VALUES

• Focus on the Customer: Provide timely, reliable support and maintain service availability
• Act with Integrity: Adhere to security policies, compliance requirements, and ethical standards
• Value People: Work respectfully with diverse teams and contributors
• Work Collaboratively: Partner with engineering, operations, and security teams to resolve issues
• Achieve Results: Execute operational responsibilities accurately and efficiently