Mutual Opportunities
Business Analyst
Hyderabad, India
We thank all our employees for making MassMutual India worthy of Great Place to Work recognition for the third consecutive year.
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are integral to MassMutual's digital transformation journey. Their dedication and expertise form the foundation of our success.
At MassMutual India, we believe in empowering our teams to innovate and make a meaningful impact. Our work environment values diverse perspectives, encourages continuous learning, and promotes growth. Join us in shaping the future, in a place where your ideas, passion, and commitment can drive real change.
Job Description
Business Analyst – Developer Platform, Enterprise Infrastructure Services, ETX
(Hybrid, Springfield)
Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.
The Opportunity
Our ideal candidate will have a strong background in process requirements gathering, story writing, analysis and improvement for applications, as well as excellent communication skills.
The Team
You will be joining MassMutual’s Low Code Application Development team in our Developer Platform organization. Our mission is to build reliable software solutions utilizing a Low Code Application Platform - OutSystems. You will be part of a team that is technical, highly motivated and excels at working in a fast-paced and always-evolving environment with agility and resilience. This team is made up of highly innovative and self-motivated individuals, allowing us to provide best in class services and solutions to our employees, advisors, and customers.
The Impact
In this role you’ll have an opportunity to partner with business users and experienced software development teams to transform the existing environment by implementing new applications for current and new business processes. In this role, you will collaborate with team members, business stakeholders, enterprise architecture, data and customer experience teams in order to develop and implement the technical solutions in support of the Modernization program. We need your leadership, agility, courage, strong communication skills, passion for learning, resilience and self-awareness.
- Work with the business Product Manager to understand product roadmap and prioritize the product backlog
- Drive consultations with business users to understand business and technical requirements for applications
- Analyze, prioritize, and manage business problems using Agile methodology
- Serve as a subject matter expert (SME) for end users seeking to utilize Low Code Platform to develop, automate and streamline existing business applications and processes
- Manage scope and write user stories that clearly communicate the business requirements and establish acceptance criteria
- Convey technical concepts clearly and confidently to non-technical people.
- Create systems models, specifications, diagrams, and charts to provide direction to developers.
- Work with the development team and Project Managers to execute and achieve sprint goals
- Support technical team in designing moderately complex workflows, front end screens and data flows
- Develop training documents and job aids and provide training on new or changed processes to business users
- Participate in the development of new offerings and innovation in the modernization space
- Participate in team meetings to discuss ongoing project status and deliverables
- Work as Scrum Master as needed
The Minimum Qualifications
- Bachelor of Science degree in Computer Science, Information Technology, Engineering or similar technical field of study
- 6+ years of experience in Application Development and Business process analysis, preferably within the technology or financial services industry
- Experience gathering requirements for designing and developing applications on Low Code Application Platform - OutSystems or any other software development technology
- Good oral/written communication and strong commitment to professional excellence
- Experience with both agile and waterfall SDLC methodologies
- Capable of independently handling multiple simultaneous projects that have short to medium-term focus
The Ideal Qualifications
- Strong interpersonal skills working with business and technical teams
- Self-managed and motivated individuals with strong leadership skills
- Strong interpersonal skills working with business and technical teams
- World-class facilitation and communication skills
- Proven ability to solve problems creatively
- Ability to work cross functionally in a fast-paced and rapidly changing environment
- Strong organizational and project management skills.
- Experience using Atlassian tools: JIRA and Confluence
What to Expect as Part of MassMutual and the Team
- Regular meetings with the Team leads, Developers, and Leadership team.
- Focused one-on-one meetings with your manager
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
About MassMutual
We’ve been around since 1851. During our history, we’ve helped millions of people find financial freedom, offer financial protection, and plan for the future.
Today, we continue to develop meaningful relationships with our customers by building their trust, being knowledge problem solvers and always prioritizing their needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life.
MassMutual was recognized as an Ethisphere 2021 World’s Most Ethical Company, a Fortune 2021 World’s Most Admired Company and a Top Place to Work in 2020 according to The Boston Globe. MassMutual was also named among America’s Best Employers for Diversity according to Forbes 2020. MassMutual ranks No. 84 on the Fortune 500 list of largest companies.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the interview panel and complete the necessary rounds of interviews.
Offer
After the interview evaluation, if you are extended an offer to join MassMutual India and you accept the offer, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual India family!
Award Winning Culture
We are proud to bring a vibrant workplace culture that inspires creativity, cooperation, and inclusivity. Recognized for our commitment to employee well-being, we create an environment where professionals thrive and feel valued. Our award-winning practices emphasize a balance between personal growth and professional success, supported by robust mental health initiatives, state-of-the-art technology, and empowering leadership.
Join us to experience a culture that celebrates excellence, nurtures diversity, and champions your aspirations.
How We Work
As an organization we encourage work life balance. To achieve this, we follow a hybrid work model where employees can choose to work from office any three days in a week and from home for the remaining days. A win-win for employees as well as business as we continue to be flexible with in-person collaboration as well as working remotely.
By the numbers*
- 92 % employee respondents say the best ideas get all the support needed.
- 90 % employee respondents say they have opportunities to build the skills and experiences for future success.
- 92 % employee respondents say they have sense of belonging at work.
*Source: 2024 MassMutual India employee engagement survey
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ALERT: Current Scams To Watch Out For
Fake Job Postings
Fake job postings are a common scam where fraudsters create enticing job listings for companies on popular job boards or social media platforms, often promising high salaries, flexible hours, and amazing benefits. These scams are conducted through online communication and affect all types of companies, regardless of their size, across the country.
MassMutual India values your privacy and security. We will never ask candidates to pay any kind of recruitment or placement fee, transfer cash, or make an investment in any product or service. We will never ask candidates to provide information, such as bank account details, social security numbers, National ID, credit card numbers, or banking PIN numbers, via email, phone, or online platforms.
Common fraud schemes:
- Individuals posing as recruiters from the actual company.
- Fake recruiting pages or job postings on sites such as LinkedIn and Google Hangouts.
- Fraudsters using different channels such as Facebook Messenger, LinkedIn, or Skype to connect with potential victims.
- Contacting candidates for conducting fake interviews and making fake job offers.
What to do:
- Do not engage with suspicious recruiters or job postings.
- Report fraudulent job listings to the relevant job board or platform.
- Block and mark emails/messages as spam if you suspect fraud.
- Verify job postings only through MassMutual India’s official website and trusted recruitment channels.
If you suspect someone is impersonating MassMutual India to request this information, please reach out to us at MMGBSITalentAcquisition@massmutual.com
Phishing Scams
These scams often start with an email that appears to be from MassMutual India, asking you to click a link to apply for a job or update your application. The link redirects to a fake website designed to steal your personal information or install malware on your device.
Work-from-Home Scams
With the rise of remote work, scammers can now offer seemingly perfect work-from-home jobs appearing to be from MassMutual India. These scams often require upfront payment for training materials, software, or equipment—something MassMutual never requests from candidates.
How to Spot a Job Scam
-
- Requests for upfront payments—No legitimate employer asks for money.
- Unrealistic salary offers—If it sounds too good to be true, it probably is.
- Vague job descriptions—Scammers avoid providing clear job details.
- Unprofessional communication—Poor grammar, unofficial emails, or suspicious interview processes.
- Pressure to act quickly—Scammers create urgency to prevent you from verifying details.
- Requests for sensitive personal information early in the process—A real employer will not ask for bank details or personal IDs before an official job offer.
What to do:
If you discover a fake job posting or are subject to a phishing scam or any of the above-mentioned frauds, consider filing a cybercrime complaint, report the scam to the job board or social media platform where you found the posting, and report it to MassMutual India. You should also consider filing a complaint with your local police department.
Note: MassMutual India does not investigate, take legal action, or assume responsibility for fraudulent job postings or scam activities conducted by third parties misusing its name. Candidates are solely responsible for verifying job opportunities and reporting fraud to the appropriate authorities. Reports of suspected scams may be sent to MMGBSITalentAcquisition@massmutual.com, but MassMutual India does not guarantee any action on such reports.
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