Mutual Opportunities
Director, Technology Delivery and Operations
Hyderabad, India
We thank all our employees for making MassMutual India worthy of Great Place to Work recognition for the third consecutive year.
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are integral to MassMutual's digital transformation journey. Their dedication and expertise form the foundation of our success.
At MassMutual India, we believe in empowering our teams to innovate and make a meaningful impact. Our work environment values diverse perspectives, encourages continuous learning, and promotes growth. Join us in shaping the future, in a place where your ideas, passion, and commitment can drive real change.
Job Description
Director, Technology Delivery and Operations
Hyderabad, India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
About the role:
Reporting to the Head of Technology Delivery & Operations, India, the Director will lead the Technology Delivery and Technology Operations organization of an assigned portfolio within the MassMutual Global Capability Center in Hyderabad. The role is responsible for the end-to-end leadership of technology delivery, engineering and operational functions, ensuring successful execution of strategic initiatives, operational excellence, platform stability, risk management and talent development.
Working closely with global business and technology leaders, the Director will drive technology modernization, delivery governance and stakeholder outcomes while providing leadership for a large, multidisciplinary organization supporting business-critical platforms and services.
Roles & Responsibilities:
- Lead Technology Delivery and Technology Operations, with end-to-end accountability for program execution, production operations, service reliability and organizational outcomes.
- Provide leadership for an organization of around 300 employees, with direct reports at Senior Manager and Manager levels.
- Partner with Technology Delivery Leaders, business stakeholders and senior leadership in the United States and other global locations.
- Define and execute strategic roadmaps aligned with enterprise priorities and measurable business outcomes.
- Plan and deliver people, process, technology, risk, delivery excellence and operational excellence goals.
- Ensure strategic programs, transformation initiatives and technology services are delivered on time, within budget and to agreed quality standards.
- Establish governance across scope, schedule, financials, resources, risks, dependencies, issues and decisions.
- Oversee business-critical applications and platforms, ensuring they are secure, stable, resilient, scalable and supported through sustainable operating models.
- Drive platform modernization, cloud adoption, DevOps, CI/CD, automation, application rationalization and technical-debt reduction.
- Establish and track qualitative and quantitative metrics for delivery performance, operational stability, security, quality, productivity and stakeholder outcomes.
- Identify Key Risk Indicators, conduct risk reviews and ensure mitigation of delivery, operational, security and regulatory risks.
- Serve as the senior escalation point for major delivery, production, workforce and stakeholder matters.
- Drive workforce planning, hiring, succession management, skill development and leadership-pipeline creation.
- Coach and develop Senior Managers, Managers and technical leaders while fostering accountability, collaboration, innovation and continuous improvement.
- Build an inclusive, high-performing organization aligned with the company’s core values of customer focus, integrity, valuing people, collaboration and achieving results.
- Manage relationships with internal teams, global stakeholders, strategic partners and vendors.
- Identify opportunities to optimize cost and capacity, improve productivity and strengthen India-based end-to-end ownership.
Experience & Skills:
- 20+ years of progressive technology experience, including approximately 15+ years in Technology Delivery, Technology Operations or Program Management.
- Demonstrated experience leading large, complex and geographically distributed technology portfolios and organizations.
- Proven people-leadership experience managing Senior Managers, Managers and multidisciplinary technology teams.
- Experience delivering large data, digital-transformation, platform-modernization or application-migration programs.
- Strong understanding of data engineering, ETL, Business Intelligence, application development, Agile, DevOps, CI/CD, production support and IT service-management practices.
- Strong program management capabilities across planning, financials, risk, dependencies, stakeholder management and executive reporting.
- Experience establishing delivery governance, operational KPIs, risk indicators and leadership reporting.
- Good understanding of the BFSI domain, including applicable security, regulatory, risk and audit expectations.
- Experience in Finance and Investment Management domains
- Strong global stakeholder-management, relationship-building, influencing and negotiation skills.
- Ability to manage multiple priorities, delegate effectively and deliver outcomes under pressure.
- Demonstrated integrity, accountability, sound judgement, adaptability and commitment to organizational success.
- Strong ability to lead change, resolve complex issues and build a positive, inclusive and high-performance culture.
Job-Specific Technical Skills & Competencies
- Strong business and technical acumen with credible executive presence.
- Strategic mindset with the ability to translate business priorities into executable technology roadmaps.
- Experience balancing cost, productivity, quality, risk and timeliness.
- Ability to lead direct and indirect teams, global stakeholders and third-party partners.
- Knowledge of technology architecture, cloud, data platforms, modern engineering practices and operational resilience.
- Strong analytical, decision-making, risk-management and problem-solving capabilities.
- Exceptional written, verbal and executive presentation skills.
- Ability to communicate complex information clearly and influence senior stakeholders.
- Demonstrated ability to create a shared vision, build high-performing teams and drive organizational change.
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the interview panel and complete the necessary rounds of interviews.
Offer
After the interview evaluation, if you are extended an offer to join MassMutual India and you accept the offer, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual India family!
Award Winning Culture
We are proud to bring a vibrant workplace culture that inspires creativity, cooperation, and inclusivity. Recognized for our commitment to employee well-being, we create an environment where professionals thrive and feel valued. Our award-winning practices emphasize a balance between personal growth and professional success, supported by robust mental health initiatives, state-of-the-art technology, and empowering leadership.
Join us to experience a culture that celebrates excellence, nurtures diversity, and champions your aspirations.
How We Work
As an organization we encourage work life balance. To achieve this, we follow a hybrid work model where employees can choose to work from office any three days in a week and from home for the remaining days. A win-win for employees as well as business as we continue to be flexible with in-person collaboration as well as working remotely.
By the numbers*
- 92 % employee respondents say the best ideas get all the support needed.
- 90 % employee respondents say they have opportunities to build the skills and experiences for future success.
- 92 % employee respondents say they have sense of belonging at work.
*Source: 2024 MassMutual India employee engagement survey
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ALERT: Current Scams To Watch Out For
Fake Job Postings
Fake job postings are a common scam where fraudsters create enticing job listings for companies on popular job boards or social media platforms, often promising high salaries, flexible hours, and amazing benefits. These scams are conducted through online communication and affect all types of companies, regardless of their size, across the country.
MassMutual India values your privacy and security. We will never ask candidates to pay any kind of recruitment or placement fee, transfer cash, or make an investment in any product or service. We will never ask candidates to provide information, such as bank account details, social security numbers, National ID, credit card numbers, or banking PIN numbers, via email, phone, or online platforms.
Common fraud schemes:
- Individuals posing as recruiters from the actual company.
- Fake recruiting pages or job postings on sites such as LinkedIn and Google Hangouts.
- Fraudsters using different channels such as Facebook Messenger, LinkedIn, or Skype to connect with potential victims.
- Contacting candidates for conducting fake interviews and making fake job offers.
What to do:
- Do not engage with suspicious recruiters or job postings.
- Report fraudulent job listings to the relevant job board or platform.
- Block and mark emails/messages as spam if you suspect fraud.
- Verify job postings only through MassMutual India’s official website and trusted recruitment channels.
If you suspect someone is impersonating MassMutual India to request this information, please reach out to us at MMGBSITalentAcquisition@massmutual.com
Phishing Scams
These scams often start with an email that appears to be from MassMutual India, asking you to click a link to apply for a job or update your application. The link redirects to a fake website designed to steal your personal information or install malware on your device.
Work-from-Home Scams
With the rise of remote work, scammers can now offer seemingly perfect work-from-home jobs appearing to be from MassMutual India. These scams often require upfront payment for training materials, software, or equipment—something MassMutual never requests from candidates.
How to Spot a Job Scam
-
- Requests for upfront payments—No legitimate employer asks for money.
- Unrealistic salary offers—If it sounds too good to be true, it probably is.
- Vague job descriptions—Scammers avoid providing clear job details.
- Unprofessional communication—Poor grammar, unofficial emails, or suspicious interview processes.
- Pressure to act quickly—Scammers create urgency to prevent you from verifying details.
- Requests for sensitive personal information early in the process—A real employer will not ask for bank details or personal IDs before an official job offer.
What to do:
If you discover a fake job posting or are subject to a phishing scam or any of the above-mentioned frauds, consider filing a cybercrime complaint, report the scam to the job board or social media platform where you found the posting, and report it to MassMutual India. You should also consider filing a complaint with your local police department.
Note: MassMutual India does not investigate, take legal action, or assume responsibility for fraudulent job postings or scam activities conducted by third parties misusing its name. Candidates are solely responsible for verifying job opportunities and reporting fraud to the appropriate authorities. Reports of suspected scams may be sent to MMGBSITalentAcquisition@massmutual.com, but MassMutual India does not guarantee any action on such reports.
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