Mutual Opportunities
RPA UiPath L2 Support
Hyderabad, India
We thank all our employees for making MassMutual India worthy of Great Place to Work recognition for the third consecutive year.
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are integral to MassMutual's digital transformation journey. Their dedication and expertise form the foundation of our success.
At MassMutual India, we believe in empowering our teams to innovate and make a meaningful impact. Our work environment values diverse perspectives, encourages continuous learning, and promotes growth. Join us in shaping the future, in a place where your ideas, passion, and commitment can drive real change.
Job Description
Key Skills & Responsibilities
- Problem-Solving Abilities: Excellent troubleshooting skills to diagnose and resolve issues quickly and efficiently. Ability to perform root cause analysis and implement solutions.
- Analytical Thinking: Ability to analyze complex processes and demonstrate strong attention to detail to ensure accuracy in bot’s operations.
- Technical Proficiency: Strong understanding of RPA tools like UiPath, Blue Prism, or Automation Anywhere. Proficiency in programming languages such as VB.Net or C#, Python, or JavaScript is also essential.
- Bot Monitoring and Maintenance: Monitor the performance of RPA bots in production environments. Ensure bots are running smoothly, address any issues that arise and perform health checkup and VDI/License optimization.
- Incident Management: Respond to and resolve incidents related to RPA bots. Perform root cause analysis and implement corrective actions to prevent recurrence.
- Bot Deployment and Updates: Assist in the deployment of new bots and updates to existing bots. Ensure that changes are thoroughly tested and documented.
- User Support: Provide support to end-users and business teams. Address their queries and issues related to RPA bots and processes.
- Documentation: Proficiency in documenting processes, workflows, and technical details. Ability to create and maintain runbooks and knowledge base articles.
- Collaboration: Strong teamwork skills to work effectively with IT and business teams. Ability to coordinate with L1 support and escalate issues to L3 support when necessary.
- Collaboration with L1 & L3 Support: Coordinate with L1 support to ensure timely resolution of issues. Escalate complex issues to L3 support and collaborate on solutions.
- Communication Skills: Effective communication skills to interact with stakeholders, team members, and end-users. Ability to explain technical issues in a clear and concise manner.
- Process Improvement: Identify opportunities for process improvement and optimization. Work with business analysts and stakeholders to implement enhancements.
- Continuous Learning: Willingness to stay updated with the latest RPA technologies and best practices. Ability to adapt to new tools and methodologies.
- Training & Mentoring: Train and mentor junior team members and new hires. Share knowledge and best practices to enhance the team's capabilities.
Basic Qualifications
- Bachelor's degree or equivalent job experience in Computer Science or another IT-related field.
- Minimum 3 years IT application development/application support experience
- 1+ years of experience in UiPath/other RPA production support, supporting large RPA environments with at least 50+ bots in UiPath
- UiPath Developer Advanced (UiARD) Certified
- Experience working with UiPath support in the installation of UiPath in HA configuration, troubleshooting environment issues
- Experience establishing support, monitoring processes and best practices
- Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions.
- Hands-on experience with Incident and problem management.
- Experience in programming languages SQL, VB.Net, C#, Java
- Scripting experience using Python, Powershell
- Knowledge with major Operating System such as Windows, UNIX and Linux
- Excellent coding, testing and debugging skills
- Excellent communication skills in both written and verbal English
- Should have excellent knowledge in UiPath ReFramework, Dispatcher/Performer models and Experience in development for a minimum of 5 unattended bots.
- Should be flexible to work in monthly rotational shifts, in US time zone. (2:30PM IST & 5:30PM IST)
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the interview panel and complete the necessary rounds of interviews.
Offer
After the interview evaluation, if you are extended an offer to join MassMutual India and you accept the offer, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual India family!
Award Winning Culture
We are proud to bring a vibrant workplace culture that inspires creativity, cooperation, and inclusivity. Recognized for our commitment to employee well-being, we create an environment where professionals thrive and feel valued. Our award-winning practices emphasize a balance between personal growth and professional success, supported by robust mental health initiatives, state-of-the-art technology, and empowering leadership.
Join us to experience a culture that celebrates excellence, nurtures diversity, and champions your aspirations.
How We Work
As an organization we encourage work life balance. To achieve this, we follow a hybrid work model where employees can choose to work from office any three days in a week and from home for the remaining days. A win-win for employees as well as business as we continue to be flexible with in-person collaboration as well as working remotely.
By the numbers*
- 92 % employee respondents say the best ideas get all the support needed.
- 90 % employee respondents say they have opportunities to build the skills and experiences for future success.
- 92 % employee respondents say they have sense of belonging at work.
*Source: 2024 MassMutual India employee engagement survey
Rudra Srinivas
Generalist, Marketing and Communications
Akansha T
Senior Analyst, Operations
Sandeep Kumar Sahu
Senior Associate, Technology Operations
New Job Openings
Sign up for job alerts
Don't see what you're looking for? Sign up for job alerts and we'll notify you when jobs become available.
ALERT: Current Scams To Watch Out For
Fake Job Postings
Fake job postings are a common scam where fraudsters create enticing job listings for companies on popular job boards or social media platforms, often promising high salaries, flexible hours, and amazing benefits. These scams are conducted through online communication and affect all types of companies, regardless of their size, across the country.
MassMutual India values your privacy and security. We will never ask candidates to pay any kind of recruitment or placement fee, transfer cash, or make an investment in any product or service. We will never ask candidates to provide information, such as bank account details, social security numbers, National ID, credit card numbers, or banking PIN numbers, via email, phone, or online platforms.
Common fraud schemes:
- Individuals posing as recruiters from the actual company.
- Fake recruiting pages or job postings on sites such as LinkedIn and Google Hangouts.
- Fraudsters using different channels such as Facebook Messenger, LinkedIn, or Skype to connect with potential victims.
- Contacting candidates for conducting fake interviews and making fake job offers.
What to do:
- Do not engage with suspicious recruiters or job postings.
- Report fraudulent job listings to the relevant job board or platform.
- Block and mark emails/messages as spam if you suspect fraud.
- Verify job postings only through MassMutual India’s official website and trusted recruitment channels.
If you suspect someone is impersonating MassMutual India to request this information, please reach out to us at MMGBSITalentAcquisition@massmutual.com
Phishing Scams
These scams often start with an email that appears to be from MassMutual India, asking you to click a link to apply for a job or update your application. The link redirects to a fake website designed to steal your personal information or install malware on your device.
Work-from-Home Scams
With the rise of remote work, scammers can now offer seemingly perfect work-from-home jobs appearing to be from MassMutual India. These scams often require upfront payment for training materials, software, or equipment—something MassMutual never requests from candidates.
How to Spot a Job Scam
-
- Requests for upfront payments—No legitimate employer asks for money.
- Unrealistic salary offers—If it sounds too good to be true, it probably is.
- Vague job descriptions—Scammers avoid providing clear job details.
- Unprofessional communication—Poor grammar, unofficial emails, or suspicious interview processes.
- Pressure to act quickly—Scammers create urgency to prevent you from verifying details.
- Requests for sensitive personal information early in the process—A real employer will not ask for bank details or personal IDs before an official job offer.
What to do:
If you discover a fake job posting or are subject to a phishing scam or any of the above-mentioned frauds, consider filing a cybercrime complaint, report the scam to the job board or social media platform where you found the posting, and report it to MassMutual India. You should also consider filing a complaint with your local police department.
Note: MassMutual India does not investigate, take legal action, or assume responsibility for fraudulent job postings or scam activities conducted by third parties misusing its name. Candidates are solely responsible for verifying job opportunities and reporting fraud to the appropriate authorities. Reports of suspected scams may be sent to MMGBSITalentAcquisition@massmutual.com, but MassMutual India does not guarantee any action on such reports.
Share This Job